RETURN OF GOODS (EXCLUDING PERSONALISED ITEMS)
Should you wish to return your order following delivery, you may do so by informing us within 10 working days of the receipt of delivery. Goods must be returned to us and we ask that you take reasonable reasonable care when handling the goods and return the goods unused.
Please confirm your intent to return by emailing us, via the contact button on this page.
The cost of returning goods once delivered is at your own cost and risk.
Casually organised are not responsible for any loss or damage to returned goods in return transit and therefore recommend that you return goods through a recorded delivery service.
When returning goods, please make sure they are carefully packaged and have the buyers name and address within the package.
Where we have agreed to the return of goods, the goods must be returned within 14 days of notice of intent.
If we inspect the goods and find them to be defective, we will reimburse you for third party delivery costs.
If you exercise the right to return your order, any refunds due will be refunded within 14 days of receipt of goods.
This policy does not affect your legal rights, for more information about your legal rights, please contact your local Citizen's Advice Bureau or visit their website at www.citizensadvice.org.uk